Can I apply for subsequent Helb loan without the First-time Undergraduate application

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I never applied for the First-time Undergraduate application; Can I apply for subsequent Helb loan through the App?

Can I apply for subsequent Helb loan without the First-time Undergraduate application – Answer:

A: No. Only applicants who had applied for undergraduate first-time application in the recent three years are eligible to apply the subsequent loan.

How to apply on the HELB App as a second and Subsequent applicant

  1. Applicants should visit Google play store and download the HELB Mobile Application.
  2. Register your details (First name, Phone, Email Address, National ID and KRA PIN number) on the HELB App to generate a PIN which you will use to log in and accept the license agreement. Ensure that you use the Safaricom number that you use for Mpesa transactions and it should be registered in your name
  3. Read the mandatory Financial literacy notes and undertake a brief Question & Answer to appreciate the purpose of credit. Scroll down to view results then click “proceed”.
  4. Click on loans then select undergraduate loans to get the Undergraduate Subsequent Loan Application Form [LAF].
  5. Follow each step to fill in the required details and submit. A pop-up message will appear to show that you have successfully applied. The loan serial number will also be displayed

NB: You will be required to pay Kshs. 1 from your MPESA account during the application process to verify your telephone number.  Please note, the application is paperless hence no printing.

  1. Students that are not Safaricom subscribers will be directed to the Portal and apply using the application form, after which they will be required to print and submit the form to the HELB Student Service Centre on Mezzanine 1 Floor at Anniversary Towers

Frequently Asked Questions

Student FAQs

Subsequent Application on Mobile App

How do I know a HELB beneficiary/loanee?
  • Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
  • Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
  • Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
  • Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employee’s salary?
  • Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.

Undergraduate Loans

How do I know a HELB beneficiary/loanee?
  • Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
  • Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
  • Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
  • Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employees salary?
  • Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.

Employers FAQs

Frequently Asked Questions By Employers

How do I know a HELB beneficiary/loanee?
  • Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
  • Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
  • Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
  • Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employees’ salary?
  • Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.

Institutions FAQs

How do I know a HELB beneficiary/loanee?
  • Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
  • Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
  • Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
  • Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employees’ salary?
  • Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.