If a HELB loanee disputes the amount deducted from his/her salary, is it possible to review? If a HELB loanee disputes the amount deducted from his/her salary, is it possible to review? – Answer: A: Yes. A loanee can contact HELB and agree on a new billing schedule. The employer will effect deductions as per the schedule.
Will the HELB loanees who are already billed at certain amounts be automatically rebilled? Will the HELB loanees who are already billed at certain amounts be automatically rebilled? – Answer: A: No. The portal will present schedules as generated by HELB system. If a loanee had not been billed before, he/she get a default billing schedule, depending on… Read More »
Once a loanee has cleared his/her HELB loan, will I expect a Stop Order from HELB to stop further deductions? Once a loanee has cleared his/her HELB loan, will I expect a Stop Order from HELB to stop further deductions? – Answer: A: No. The portal will only generate a list of loanees with outstanding balances.
What happens if I don’t pay the exact HELB Loan amount as per the e-slip? What happens if I don’t pay the exact HELB Loan amount as per the e-slip? – Answer: A: The reconciliation of the payment done, and the remittance schedule will not be possible. The amount paid at the bank MUST tally with the amount… Read More »
Must I submit the bank slip at the HELB’s cash office? Must I submit the bank slip at the HELB’s cash office? – Answer: A: No. You can scan the slip and send to remittance@helb.co.ke and quote the month of payment
How is the HELB Loan deduction done? How is the HELB Loan deduction done? – Answer: A: Use the remittance schedule generated from the portal. By clicking the remittance tab, upload the schedule in the portal and generate the e-slip. Deposit the exact amount shown in the e-slip at the bank.
How much will I be expected to deduct from each HELB loanee/beneficiary? How much will I be expected to deduct from each HELB loanee/beneficiary? – Answer: A: Upon disclosure, you will be able to generate a list of all HELB beneficiaries in your organization, their loan balances and their monthly repayable amounts. This will form the basis of… Read More »
How can I determine [from my staff list] those who benefited from HELB loans? How can I determine those who benefited from HELB loans? – Answer: A: Upload your staff list [using the csv excel format] in the portal. The portal will generate a list of beneficiaries with their outstanding loan balances as well as the non-beneficiaries.
What services can I get from HELB Employers portal? What services can I get from HELB Employers portal? – Answer: A: You can disclose a list of your employees-to determine those who benefited from HELB loan generate remittance schedules for HELB beneficiaries in your organization You can discharge the employee deductions
What is HELB Employers Portal about? What is HELB Employers Portal about? – Answer: A: It is a site that allows employers to disclose their employees who benefited from HELB loan, deduct (as per HELB billing) towards repayment of the loan and discharge the deducted amount to HELB. The employers can also access their statements and generate compliance… Read More »