How do I know a HELB beneficiary/loanee? How do I know a HELB beneficiary/loanee? – Answer: Answer: Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB. Read Also: HELB questions and answers HELB portal registration HELB online application… Read More »
How do I forward a query to HELB? How do I forward a query to HELB? – Answer: 1.Download the enquiry form from the HELB website, fill it out and email it to enquiries@helb.co.ke 2.Access the HELB website and enter your ID number to obtain the name of your account manager and call 0711052000 Read Also: HELB questions and answers Employer Portal –… Read More »
How can I repay my HELB Loan? How can I repay my HELB Loan? – Answer: 1. By depositing cash or cheque into the HELB collection accounts 2.By direct debit 3.By credit card 4.By a standing order through your credit card 5.Via Mpesa pay bill number 200800 Note: Details on how to execute the above can be obtained from… Read More »
No Query Response from HELB. How do i get it? No Query Response from HELB. How do i get it? – Answer: 1.Access the HELB website and enter your ID number 2.Send an email to repayments@helb.co.ke requesting for your statement Frequently Asked Questions The HELB Questions: Student FAQs Subsequent Application on Mobile App How do I know a HELB beneficiary/loanee? Upon recruitment… Read More »
How do I receive my HELB Loan completion certificate? How do I receive my HELB Loan completion certificate? – Answer: 1.Send an email requesting for your statement to certificates@helb.co.ke 2.Call our contact centre on 0711052000
What happens if an employer does not remit the HELB Loan deductions made? What happens if an employer does not remit the HELB Loan deductions made? – Answer: HELB Loan: What happens if an employer does not remit the HELB Loan deductions made? A penalty 5% per month is charged on the employer for every deduction that remains… Read More »
My employer stopped HELB Loan deductions from my pay, that’s not my mistake. My employer stopped HELB Loan deductions from my pay, that’s not my mistake. – Answer: Loan repayment is your responsibility. Please keep track of your repayment until completion. Repay Loan HELB was established with the aim of not just recovering all matured loans, but to… Read More »
Can I instruct my employer to start deductions without first consulting HELB? Can I instruct my employer to start deductions without first consulting HELB? – Answer: HELB Loans: Can I instruct my employer to start deductions without first consulting HELB? Answer: No. Read Also: HELB questions and answers HELB portal registration HELB online application Employer Portal –… Read More »
Does my employer need authority from me to make HELB loan deductions? Does my employer need authority from me to make HELB loan deductions? – Answer: HELB loan: Does my employer need authority from me to make HELB loan deductions? ANSWER: No. Read Also: HELB questions and answers HELB portal registration HELB online application Employer Portal – Obligation… Read More »
My HELB payslip balance reads zero, does that mean I have cleared loan repayment? My HELB payslip balance reads zero, does that mean I have cleared loan repayment? – Answer: HELB loan: My HELB payslip balance reads zero, does that mean I have cleared loan repayment? Answer: Not necessarily. Please confirm with your loan statement and seek clearance… Read More »