How do I forward a query to HELB?
How do I forward a query to HELB? – Answer:
1.Download the enquiry form from the HELB website, fill it out and email it to enquiries@helb.co.ke
2.Access the HELB website and enter your ID number to obtain the name of your account manager and call 0711052000
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Employer Portal – Obligation Of the employer
All employers in Kenya have three obligations to HELB, namely, to Disclose, Deduct and Discharge payments to HELB.
Disclose:
Inform HELB upon recruitment of a beneficiary.
Deduct:
Make deductions as listed in the monthly deduction rate.
Discharge (Remit):
All deductions must be remitted to HELB by the 15th day of the following month
How to apply for a HELB Loan as a First Time Applicant:
- Visit our website www.helb.co.ke to access the Student Portal and click on “create an account” to register.
- Once the account is created, log in and select the appropriate Loan Application Form [LAF].
- Read the literature or view the videos on Financial Literacy and participate in the brief exercise online.
- Access and fill the loan application form.
- Print TWO copies of the duly filled Loan Application Form [Mandatory]
- Have the forms appropriately filled, signed, and stamped by the relevant authorities.
- Attach all the documents as per the checklist and present one copy of the duly filled Loan Application Form at:
- Any of the following Huduma centers nearest to you: Bomet, Bungoma, Chuka, Eldoret, Embu, Garissa, Nairobi GPO, Kakamega, Kericho, Kilifi, Kisii, Kisumu, Kitale, Kitui, Lodwar, Machakos, Makueni, Meru, Migori, Mombasa, Murang’a, Nakuru, Nandi Narok, Nyeri, Taita Taveta, Thika and West Pokot for free and secure delivery; or
- HELB Student Service Centre on Mezzanine 1, Anniversary Towers, University Way, Nairobi
- Retain a complete copy of the Loan Application Form [This is mandatory]
Note:
- Please ensure that you read, understand, and follow the instructions provided at the beginning of the online loan application process including reading and undertaking the HELB Financial Literacy Programme.
- It is recommended that students prudently manage their HELB loans once disbursed to cater for Tuition, books, stationery, accommodation, and subsistence.
Requirements
- A copy of the Applicant’s national ID Card
- Copies of the parents’ National ID Cards/death certificate where the parent is deceased
- Copies of both guarantors’ National ID Card
- A copy of the applicant’s admission letter and KCSE result slip/certificate
- A copy of the applicant’s Bank ATM/Bank card (for Government sponsored students only)
- A copy of the applicant’s Smart Card from the institution
- One recent colored passport size photograph of the applicant.
Repay Loan
HELB was established with the aim of not just recovering all matured loans, but to raise sufficient funds to meet the rising loan demand and attain faster turnaround in loan repayments.
It consists of three tiers:
- Undergraduate section, which deals with recovery of undergraduate loans
- Jielimishe Loan section that is charged with the responsibility of disbursing and recovering of loans from salaried students.
- Allocation section charged with the responsibility of collection and updates of loanees’ accounts.
The Debt Management Department is committed to recovering all matured loans with utmost diligence in line with the HELB Act 1995 and in conformity with the dynamic customer expectations.
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Repaying your Student Loan
Undergraduate Loan Repayment starts within one year of completion of studies or within such a period as the Board decides to recall the loan whichever is earlier. However, you can make voluntary payments before or after you complete your studies to reduce your loan balance.
Completion of Loan Repayment
Upon completion of loan repayment, kindly seek clearance from HELB. Please note that only HELB and not your employer can confirm your loan repayment status. HELB shall confirm loan repayment completion by issuing certificate of clearance. For clearance, please fill in the Loan Recovery Enquiry form.
Over Repayment
If you overpay your loan, you will receive a refund from HELB and not your employer. To claim refund, please fill in the Loan Recovery Enquiry form.
Click here to access HELB Enquiry Form
Jielimishe Loans (for salaried students)
Jielimishe Loans are due for repayment immediately upon disbursement. Successful applicants shall be notified via e-mail. For any queries on Alternative loans, please fill in the Loan Recovery Enquiry form.
LOAN REPAYMENT METHODS
HELB offers various loan repayment methods as follows:
1.Local Repayment Methods
Mobile Payment Services: M-PESA
Using M-PESA (Safaricom) Money Transfer:
- Select pay bill option
- Enter HELB business number as 200800
- Enter your national ID number as your account number
- Enter amount you want to pay
- Enter your secret PIN number
- Confirm transaction and send
Note: The transaction reflects in your statement immediately after the transaction.
Using M-PESA (Safaricom) Money Transfer for Employers
- Upload the remittance schedule
- Generate the E-Slip
- Go to the M-PESA menu and click on Lipa na M-PESA, then Paybill
- Enter 200800 as the business number
- For the account details, enter the generated E-Slip number as the account number
- Enter your PIN number
- You will receive a confirmation message for payment
Note: The transaction will reflect in the employer statement and posted to individual loanee statements.
Bank Deposit
All payments are payable to Higher Education Loans Board, by crossed cheque, bankers draft, direct transfer/standing order/EFT or cash deposit to HELB collection A/C in any of the following banks:
Credit Card or Debit (ATM) Card
Give authority to HELB to make monthly debits or lump-sum payments directly from your bank account or credit card. This is done by signing the CREDIT CARD AUTHORIZATION FORM (CCA) and forwarding the same to HELB. VISA branded credit cards or debit (ATM) cards can also be swiped at HELB offices.
Fill the form with your full name, ID Number, phone number and email address. Then submit.
Diaspora Repayment Methods
Wave
- You can make payments instantly from the US and Canada through Wave via KCB Account Number 1103266314,
-
Go to www.sendwave.com to update/download the app and then make transfers immediately,
-
Please forward the wave email notification as well as your ID NUMBER to OnlinePayments@helb.co.ke.
World Remit
How to pay HELB using World Remit from diaspora:
- Log in to www.worldremit.com
- Select the ‘Bank Deposit’ service from the blue ‘Send to’ box on this page
- Choose whether to make the transfer to a Kenyan shilling (KES) or US dollar (USD) account
- Enter the amount you want to transfer
- We’ll show you the highly competitive exchange rate you’ll receive and any fees upfront
- Enter recipient’s details KCB ACCOUNT NUMBER 1103266314
- Pay online using a credit or debit card
- Use your ID number as the reference
- You and your recipient will receive SMS and email notification once the transfer is complete
- Forward the email notification to OnlinePayments@helb.co.ke
Online Payment via HELB Payment Portal
- You can now pay your HELB loan online. To make your payment:
- Register an account with HELB online portal, if you already have an account, please log in.
- Once logged in, click on Online Services > Online Payment menu.
- Enter your National ID number as your account number
- Enter the amount you are paying and click Pay Now
- A payment acknowledgement will be issued once the payment is successful
- HELB will issue an official receipt for the payment
Fill the form with your full name, ID Number, phone number and email address. Then submit.
Frequently Asked Questions
The HELB Questions: Student FAQs
Subsequent Application on Mobile App
- Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
- Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
- Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
- Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
- Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.
Undergraduate Loans
- Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
- Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
- Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
- Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
- Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.
The HELB Questions: Loanees FAQs
- To know your loan status visit our website: Helb Loan
- Check off system, Credit card, Standing order, Cash/Cheque deposits to HELB Account, Mpesa.
- Credit card or Direct Transfer to HELB account number 300 040 012, Citibank Nairobi. Swift code CITIKENA.
- You will be penalized. For each month that remains unpaid you pay a fine of not less than five thousand shillings.
- For maintenance of the account.
- You will be issued with a certificate of clearance.
- Within one year of completion of your studies or earlier you are supposed to inform the Board of your whereabout
- A maximum of one month.
- Loan repayment is your responsibility. Please keep track of your repayment until completion.
- A penalty 5% per month is charged on the employer for every deduction that remains unpaid.
How do I receive my completion certificate?
- A penalty 5% per month is charged on the employer for every deduction that remains unpaid.
1. Send an email requesting for your statement to certificates@helb.co.ke2. Call our contact centre on 0711052000
- Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
- Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
- Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
- Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
- Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.
The HELB Questions: Employers FAQs
Frequently Asked Questions By Employers
- Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
- Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
- Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
- Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
- Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.
Institutions FAQs
- Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
- Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
- Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
- Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
- Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.
Send all HELB Loan enquiries to any of the following contact details below and you will be responded to as soon as possible:
Contacts
Head Office
- Anniversary Towers, 19th Floor
- P.O Box 69489-00400
- Nairobi, Kenya
Student Service Centre
- Mezzanine One (M1) Floor Anniversary Towers
- Operating Hours: 8.00am – 5.00pm
- Service Offered: Loan Disbursement Enquiries
Customer Experience Centre.
- Ground Floor, Anniversary Towers
- Operating Hours: 8.00am – 5.00pm
- Service Offered: Loan Repayment, Compliance & Clearance and HELB Jielimishe Loan Enquiries.
Contact Centre
- 0711052000
- contactcentre@helb.co.ke
- Operating Hours: 8.00am – 5.00pm
HELB services are now accessible country wide in Huduma Centres
HELB Is Physically Present At:
- Nairobi-GPO,
- Machakos
- Mombasa
- Nakuru
- Eldoret
- Nakuru
- Kisumu
- Kakamega
- Kisii
- Nyeri
- Embu
- Kitui
- Bungoma
- Lodwar
- Meru
- Thika
- Kitale
- Kericho
- Nandi
- Murang’a
- Garissa
- Narok
- Migori
- Chuka
- Kilifi
- Taita Taveta
- West Pokot,
- Bomet
HELB Select Services Available Through Cybercafes At The Following Huduma Centres:
- City Square
- Makadara
- Kibera
- Eastleigh
- Baringo
- Tana River
- Busia
- Elgeyo Marakwet
- Homa Bay
- Isiolo
- Kajiado,
- Vihiga
- Kirinyaga
- Kwale
- Laikipia
- Lamu
- Mandera
- Wajir
- Marsabit
- Nyamira
- Nyandarua
- Samburu
- Siaya