I have not received HELB One Time Password code OTP
I have not received HELB One Time Password code OTP – Solution:
HELB Loan: I have not received HELB One Time Password code OTP
A: The OTP code is sent to the mobile number you provided during HELB App registration. If you have not received the OTP code, you may resend the request after 5 min.
Frequently Asked Questions
Student FAQs
- Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.
Employers FAQs
- Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
- Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
- Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
- Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
- Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.