I used a wrong pin and now my HELB app is blocked

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I used a wrong pin number and now my app is blocked how can I access the app?

I used a wrong pin and now my HELB app is blocked – Answer:

A: Please click on reset pin to enter a new pin and confirm it.

HELB MPESA Wallet Guide.

I used a wrong pin and now my HELB app is blocked

The HELB loan mobile payment option is currently available on Mpesa, below is the procedure on how you can access and withdraw the funds from HELB Mini App.

  1. Download the MPESA App from Google App Playstore or Apple App Store or Huawei App gallery.
  2. Register on the MPESA App using your MPESA registered phone number, and make sure you are using data bundles from Safaricom.
  3. Login and go to the home page, then Categories, and to the Education tab.
  4. Select HELB from Education tab.
  5. Register on the HELB Mini app.
  6. Sign in using your MPESA registered phone number, and you will receive a verification code via SMS for login.
  7. Once you log in, kindly click on the home page tab to withdraw your funds to your MPESA using the withdraw button on the page.

Should you require further support, please email us on ContactCentre@helb.co.ke or call us on 0711052000

How to Repay loans using the HELB Mobile Wallet

I used a wrong pin and now my HELB app is blocked

Mobile Payment Services: M-PESA

Using M-PESA (Safaricom) Money Transfer:

  • Select pay bill option
  • Enter HELB business number as 200800
  • Enter your national ID number as your account number
  • Enter amount you want to pay
  • Enter your secret PIN number
  • Confirm transaction and send

Note: The transaction reflects in your statement immediately after the transaction.

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Using M-PESA (Safaricom) Money Transfer for Employers

  • Upload the remittance schedule
  • Generate the E-Slip
  • Go to the M-PESA menu and click on Lipa na M-PESA, then Paybill
  • Enter 200800 as the business number
  • For the account details, enter the generated E-Slip number as the account number
  • Enter your PIN number
  • You will receive a confirmation message for payment

Note: The transaction will reflect in the employer statement and posted to individual loanee statements.

Frequently Asked Questions

Student FAQs

Subsequent Application on Mobile App

I used a wrong pin and now my HELB app is blocked

How do I know a HELB beneficiary/loanee?
  • Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
  • Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
  • Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
  • Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employee’s salary?
  • Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.

Undergraduate Loans

How do I know a HELB beneficiary/loanee?
  • Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
  • Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
  • Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
  • Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employees salary?
  • Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.

Loanees FAQs

How often do you send Loan statement?
  • To know your loan status visit our website: Helb Loan
What are the modes of repayment?
  • Check off system, Credit card, Standing order, Cash/Cheque deposits to HELB Account, Mpesa.
How do I pay my loan from abroad?
  • Credit card or Direct Transfer to HELB account number 300 040 012, Citibank Nairobi. Swift code CITIKENA.
What happens if I default?
  • You will be penalized. For each month that remains unpaid you pay a fine of not less than five thousand shillings.
Why charge ledger fees?
  • For maintenance of the account.
What happens when I clear my loan?
  • You will be issued with a certificate of clearance.
How do you tell where I am?
  • Within one year of completion of your studies or earlier you are supposed to inform the Board of your whereabout
How long does it take to get a refund?
  • A maximum of one month.
My employer stopped deductions from my pay, that’s not my mistake.
  • Loan repayment is your responsibility. Please keep track of your repayment until completion.
What happens if an employer does not remit the deductions made?
  • A penalty 5% per month is charged on the employer for every deduction that remains unpaid.
How do I receive my completion certificate?
  • A penalty 5% per month is charged on the employer for every deduction that remains unpaid.
How do I receive my completion certificate?
1. Send an email requesting for your statement to certificates@helb.co.ke
2. Call our contact centre on 0711052000
How do I know a HELB beneficiary/loanee?
  • Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
  • Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
  • Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
  • Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employees’ salary?
  • Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.

Employers FAQs

Frequently Asked Questions By Employers

How do I know a HELB beneficiary/loanee?
  • Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
  • Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
  • Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
  • Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employees’ salary?
  • Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.

Institutions FAQs

How do I know a HELB beneficiary/loanee?
  • Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
  • Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
  • Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
  • Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employees’ salary?
  • Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.

 

Send all HELB Loan enquiries to any of the following contact details below and you will be responded to as soon as possible:

Contacts

Head Office

  • Anniversary Towers, 19th Floor
  • P.O Box 69489-00400
  • Nairobi, Kenya

Student Service Centre

  • Mezzanine One (M1) Floor Anniversary Towers
  • Operating Hours: 8.00am – 5.00pm
  • Service Offered: Loan Disbursement Enquiries

Customer Experience Centre.

  • Ground Floor, Anniversary Towers
  • Operating Hours: 8.00am – 5.00pm
  • Service Offered: Loan Repayment, Compliance & Clearance and HELB Jielimishe Loan Enquiries.

Contact Centre

  • 0711052000
  • contactcentre@helb.co.ke
  • Operating Hours: 8.00am – 5.00pm

HELB services are now accessible country wide in Huduma Centres

HELB Is Physically Present At:

  • Nairobi-GPO,
  • Machakos
  • Mombasa
  • Nakuru
  • Eldoret
  • Nakuru
  • Kisumu
  • Kakamega
  • Kisii
  • Nyeri
  • Embu
  • Kitui
  • Bungoma
  • Lodwar
  • Meru
  • Thika
  • Kitale
  • Kericho
  • Nandi
  • Murang’a
  • Garissa
  • Narok
  • Migori
  • Chuka
  • Kilifi
  • Taita Taveta
  • West Pokot,
  • Bomet

HELB Select Services Available Through Cybercafes At The Following Huduma Centres:

  • City Square
  • Makadara
  • Kibera
  • Eastleigh
  • Baringo
  • Tana River
  • Busia
  • Elgeyo Marakwet
  • Homa Bay
  • Isiolo
  • Kajiado,
  • Vihiga
  • Kirinyaga
  • Kwale
  • Laikipia
  • Lamu
  • Mandera
  • Wajir
  • Marsabit
  • Nyamira
  • Nyandarua
  • Samburu
  • Siaya

35 thoughts on “I used a wrong pin and now my HELB app is blocked”

    1. Alex kioko

      .my help app was blocked due to too many attempts what can I do?

    2. Purity wanyonyi

      Me too please helb to help us

  2. kelvin vicheti

    My number is 0111927106 of I’d 39014805 my number is blocked due to too many attempts,resulted from delayment of verification code

    1. Bonface Nyamai

      My account blocked due to many attempts please help

    2. Hesbon

      My number is 0746814063 Id 39218038
      Verification delayed and I cancelled the process en am enable to access the portal how to I log in to helb app please again

    3. JAMES MORARA OHURU

      My phone number is +254797051569 due to several attempts my phone number has been blocked therefore please I request for the unblocking of the number so that I can access my helb app

    4. MARTIN ONYANGO

      I changed my number and when I try to register the new number the app refuses saying that only one number is required how can I go about this

    5. Lydia chemtai

      Mine has blocked too how are we going to be assisted

  4. Bonface Nyamai

    My account blocked due to many attempts please help

  5. Joyce Nyaguthii Gacugi

    My phone number is blocked after inserting a wrong pin in my helb mobile app
    0795226265
    ID NO: 39273927

  6. Henry

    My helb app is blocked… I can’t log in to the app

  7. Linda nthenya nduku

    My number is blocked 0769996425 I can’t access helb app ID no. Is 39199902

  8. George mbindyo kyalo

    My number is blocked cannot access helb app ..my number is 0794408964…ID 37842760

  9. Hannah

    My number is 0718982599, I’d 35631714, my number is blocked due to too many attempts resulted from delayed verification code, kindly assist

  10. RAHAB WAMBUI KARENJU

    My phone number is blocked due to so many attempts of sending the verification code…i cannot remember my helb app pin .
    And i would also like to change my email address
    Please help

  11. Harrison njoroge

    How do i reset my HELB app pin…i dont remember it

  12. dennis kyalo

    when i try to reset a new pin i don’t get verification code. please help me.
    my no.0795190260 id no.38497590

  13. Nelima Bridged

    My number has been blocked due to delay in verification code delay and my attempts

  14. Dennis Munyalo

    Have forgotten my helb app pin

  16. Betty chepngetich

    My account is blocked due to wrong pin I used and it cannot reset back.kindly help my phone number is 0746403557 and my id is 38981759

  17. Vivian Awino

    My number is 0715453550.Id no. 39099032.Please help me access helb app…as I was blocked due to entering wrong pin.Your assistance is highly remarkable

  18. Rebecca

    My phone number is blocked and I can’t access the Helb app . ID no ;39034850 . Kindly help.

  20. Mukiri Nawezi Micubu

    My helb app account blocked due to many attempts due to delay of the verification code… how will I open it my number is 0769498405 and id number 38729848

  21. Dennis

    My number is blocked I cannot access help app my number is 0741176607i.
    ID38590072

  22. julius mwangi

    my number is 0113991741 my app is blocked due to many attempts of pin I need help to unblock the app

  23. Ondieki Amos

    I mistakenly entered the wrong pin and my app was blocked,someone to help me kindly.

  24. Hyline

    I am not able to see the reset button,, please guide

  25. mercy mumo

    My he lb app is blocked 0740804777 id 37779671

  26. Sarah Mutie

    My helb app is not working. I used the wrong pin.After filling in the details needed l, response is they are invalid.Help me .
    Number:0790183423
    ID:37989894

  27. Moses

    My app apear to be blocked how should i go about it please help
    Id. No. 37808579
    Phone .no.0794213996

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