No Query Response from HELB. How do i get it?
No Query Response from HELB. How do i get it? – Answer:
1.Access the HELB website and enter your ID number
2.Send an email to repayments@helb.co.ke requesting for your statement
Frequently Asked Questions
The HELB Questions: Student FAQs
Subsequent Application on Mobile App
How do I know a HELB beneficiary/loanee?
- Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
- Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
- Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
- Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employee’s salary?
- Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.
Undergraduate Loans
How do I know a HELB beneficiary/loanee?
- Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
- Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
- Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
- Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employees salary?
- Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.
The HELB Questions: Loanees FAQs
How often do you send Loan statement?
- To know your loan status visit our website: Helb Loan
What are the modes of repayment?
- Check off system, Credit card, Standing order, Cash/Cheque deposits to HELB Account, Mpesa.
How do I pay my loan from abroad?
- Credit card or Direct Transfer to HELB account number 300 040 012, Citibank Nairobi. Swift code CITIKENA.
What happens if I default?
- You will be penalized. For each month that remains unpaid you pay a fine of not less than five thousand shillings.
Why charge ledger fees?
- For maintenance of the account.
What happens when I clear my loan?
- You will be issued with a certificate of clearance.
How do you tell where I am?
- Within one year of completion of your studies or earlier you are supposed to inform the Board of your whereabout
How long does it take to get a refund?
- A maximum of one month.
My employer stopped deductions from my pay, that’s not my mistake.
- Loan repayment is your responsibility. Please keep track of your repayment until completion.
What happens if an employer does not remit the deductions made?
- A penalty 5% per month is charged on the employer for every deduction that remains unpaid.
How do I receive my completion certificate?
- A penalty 5% per month is charged on the employer for every deduction that remains unpaid.
How do I receive my completion certificate?
1. Send an email requesting for your statement to certificates@helb.co.ke2. Call our contact centre on 0711052000
How do I know a HELB beneficiary/loanee?
- Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
- Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
- Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
- Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employees’ salary?
- Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.
The HELB Questions: Employers FAQs
Frequently Asked Questions By Employers
How do I know a HELB beneficiary/loanee?
- Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
- Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
- Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
- Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employees’ salary?
- Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.
Institutions FAQs
How do I know a HELB beneficiary/loanee?
- Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
- Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
- Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
- Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employees’ salary?
- Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.
Send all HELB Loan enquiries to any of the following contact details below and you will be responded to as soon as possible:
Contacts
Head Office
- Anniversary Towers, 19th Floor
- P.O Box 69489-00400
- Nairobi, Kenya
Student Service Centre
- Mezzanine One (M1) Floor Anniversary Towers
- Operating Hours: 8.00am – 5.00pm
- Service Offered: Loan Disbursement Enquiries
Customer Experience Centre.
- Ground Floor, Anniversary Towers
- Operating Hours: 8.00am – 5.00pm
- Service Offered: Loan Repayment, Compliance & Clearance and HELB Jielimishe Loan Enquiries.
Contact Centre
- 0711052000
- contactcentre@helb.co.ke
- Operating Hours: 8.00am – 5.00pm
HELB services are now accessible country wide in Huduma Centres
HELB Is Physically Present At:
- Nairobi-GPO,
- Machakos
- Mombasa
- Nakuru
- Eldoret
- Nakuru
- Kisumu
- Kakamega
- Kisii
- Nyeri
- Embu
- Kitui
- Bungoma
- Lodwar
- Meru
- Thika
- Kitale
- Kericho
- Nandi
- Murang’a
- Garissa
- Narok
- Migori
- Chuka
- Kilifi
- Taita Taveta
- West Pokot,
- Bomet
HELB Select Services Available Through Cybercafes At The Following Huduma Centres:
- City Square
- Makadara
- Kibera
- Eastleigh
- Baringo
- Tana River
- Busia
- Elgeyo Marakwet
- Homa Bay
- Isiolo
- Kajiado,
- Vihiga
- Kirinyaga
- Kwale
- Laikipia
- Lamu
- Mandera
- Wajir
- Marsabit
- Nyamira
- Nyandarua
- Samburu
- Siaya