What happens when a HELB loanee disputes or declines to be deducted from payslip?

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What happens when a HELB loanee disputes or declines to be deducted from payslip?

What happens when a HELB loanee disputes or declines to be deducted from payslip? – Answer:

HELB loan: What happens when a HELB loanee disputes or declines to be deducted from payslip?

Answer: Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.

Read Also:

  1. HELB questions and answers
  2. HELB portal registration
  3. HELB online application

Repay Loan

HELB was established with the aim of not just recovering all matured loans, but to raise sufficient funds to meet the rising loan demand and attain faster turnaround in loan repayments.
It consists of three tiers:

  1. Undergraduate section, which deals with recovery of undergraduate loans
  2. Jielimishe Loan section that is charged with the responsibility of disbursing and recovering of loans from salaried students.
  3. Allocation section charged with the responsibility of collection and updates of loanees’ accounts.
    The Debt Management Department is committed to recovering all matured loans with utmost diligence in line with the HELB Act 1995 and in conformity with the dynamic customer expectations.

Read Also:

  1. HELB questions and answers
  2. HELB portal registration
  3. HELB online application

Repaying your Student Loan

Undergraduate Loan Repayment starts within one year of completion of studies or within such a period as the Board decides to recall the loan whichever is earlier. However, you can make voluntary payments before or after you complete your studies to reduce your loan balance.

Completion of Loan Repayment

Upon completion of loan repayment, kindly seek clearance from HELB. Please note that only HELB and not your employer can confirm your loan repayment status. HELB shall confirm loan repayment completion by issuing certificate of clearance. For clearance, please fill in the Loan Recovery Enquiry form.

Over Repayment

If you overpay your loan, you will receive a refund from HELB and not your employer. To claim refund, please fill in the Loan Recovery Enquiry form.

Click here to access HELB Enquiry Form

Jielimishe Loans (for salaried students)

Jielimishe Loans are due for repayment immediately upon disbursement. Successful applicants shall be notified via e-mail. For any queries on Alternative loans, please fill in the Loan Recovery Enquiry form.

LOAN REPAYMENT METHODS

HELB offers various loan repayment methods as follows:

1.Local Repayment Methods

Mobile Payment Services: M-PESA

Using M-PESA (Safaricom) Money Transfer:

  • Select pay bill option
  • Enter HELB business number as 200800
  • Enter your national ID number as your account number
  • Enter amount you want to pay
  • Enter your secret PIN number
  • Confirm transaction and send

Note: The transaction reflects in your statement immediately after the transaction.

Using M-PESA (Safaricom) Money Transfer for Employers

  • Upload the remittance schedule
  • Generate the E-Slip
  • Go to the M-PESA menu and click on Lipa na M-PESA, then Paybill
  • Enter 200800 as the business number
  • For the account details, enter the generated E-Slip number as the account number
  • Enter your PIN number
  • You will receive a confirmation message for payment

Note: The transaction will reflect in the employer statement and posted to individual loanee statements.

Bank Deposit

All payments are payable to Higher Education Loans Board, by crossed cheque, bankers draft, direct transfer/standing order/EFT or cash deposit to HELB collection A/C in any of the following banks:

Bank Name

KINGDOM BANK

Account number
11748527001
Bank Branch
Koinange street
Electronic Funds Transfer (EFT) Swift Code
CIFIKENAXXX

Bank Name

NCBA

Account number
1002247638
Bank Branch
NCBA House
Electronic Funds Transfer (EFT) Swift Code
CBAFKENX

Bank Name

SBM

Account number
0332084215001
Bank Branch
Delta House
Electronic Funds Transfer (EFT) Swift Code
CKENKENAXXX

Bank Name

FAMILY BANK

Account number
035000024971
Bank Branch
Family Bank Towers
Electronic Funds Transfer (EFT) Swift Code
FABLKENAXXX

Bank Name

NATIONAL BANK OF KENYA

Account number
01001060391100
Bank Branch
Harambee Avenue
Electronic Funds Transfer (EFT) Swift Code
NBKEKENX

Bank Name

EQUITY BANK

Account number
0550293573408
Bank Branch
Equity Center
Electronic Funds Transfer (EFT) Swift Code
EQBLKENA

Bank Name

STANDARD CHARTERED BANK

Account number
0108018264700
Bank Branch
Koinange street
Electronic Funds Transfer (EFT) Swift Code
SCBLKENX

Bank Name

KCB BANK

Account number
1103266314
Bank Branch
University-way
Electronic Funds Transfer (EFT) Swift Code
KCBLKENX

Bank Name

ABSA BANK

Account number
0775018216
Bank Branch
Absa Plaza
Electronic Funds Transfer (EFT) Swift Code
BARCKENX

Bank Name

CO-OPERATIVE BANK

Account number
01129061222800
Bank Branch
University-way
Electronic Funds Transfer (EFT) Swift Code
KCOOKENA

Bank Name

CITIBANK

Account number
300040012
Bank Branch
Nairobi
Electronic Funds Transfer (EFT) Swift Code
CITIKENA

Credit Card or Debit (ATM) Card

Give authority to HELB to make monthly debits or lump-sum payments directly from your bank account or credit card. This is done by signing the CREDIT CARD AUTHORIZATION FORM (CCA) and forwarding the same to HELB. VISA branded credit cards or debit (ATM) cards can also be swiped at HELB offices.

Fill the form with your full name, ID Number, phone number and email address. Then submit.

Diaspora Repayment Methods

Wave
  • You can make payments instantly from the US and Canada through Wave via KCB Account Number 1103266314,

  • Go to www.sendwave.com to update/download the app and then make transfers immediately,

  • Please forward the wave email notification as well as your ID NUMBER to OnlinePayments@helb.co.ke.

 World Remit

How to pay HELB using World Remit from diaspora:

  • Log in to www.worldremit.com
  • Select the ‘Bank Deposit’ service from the blue ‘Send to’ box on this page
  • Choose whether to make the transfer to a Kenyan shilling (KES) or US dollar (USD) account
  • Enter the amount you want to transfer
  • We’ll show you the highly competitive exchange rate you’ll receive and any fees upfront
  • Enter recipient’s details KCB ACCOUNT NUMBER 1103266314
  • Pay online using a credit or debit card
  • Use your ID number as the reference
  • You and your recipient will receive SMS and email notification once the transfer is complete
  • Forward the email notification to OnlinePayments@helb.co.ke
Online Payment via HELB Payment Portal
  • You can now pay your HELB loan online. To make your payment:
  • Register an account with HELB online portal, if you already have an account, please log in.
  • Once logged in, click on Online Services > Online Payment menu.
  • Enter your National ID number as your account number
  • Enter the amount you are paying and click Pay Now
  • A payment acknowledgement will be issued once the payment is successful
  • HELB will issue an official receipt for the payment

Fill the form with your full name, ID Number, phone number and email address. Then submit.

Employer Portal – Obligation Of the employer

All employers in Kenya have three obligations to HELB, namely, to Disclose, Deduct and Discharge payments to HELB.

Disclose:

Inform HELB upon recruitment of a beneficiary.

Deduct:

Make deductions as listed in the monthly deduction rate.

Discharge (Remit):

All deductions must be remitted to HELB by the 15th day of the following month

How to apply for a HELB Loan as a First Time Applicant:

  1. Visit our website www.helb.co.ke to access the Student Portal and click on “create an account” to register.
  2. Once the account is created, log in and select the appropriate Loan Application Form [LAF].
  3. Read the literature or view the videos on Financial Literacy and participate in the brief exercise online.
  4. Access and fill the loan application form.
  5. Print TWO copies of the duly filled Loan Application Form [Mandatory]
  6. Have the forms appropriately filled, signed, and stamped by the relevant authorities.
  7. Attach all the documents as per the checklist and present one copy of the duly filled Loan Application Form at:
    • Any of the following Huduma centers nearest to you: Bomet, Bungoma, Chuka, Eldoret, Embu, Garissa, Nairobi GPO, Kakamega, Kericho, Kilifi, Kisii, Kisumu, Kitale, Kitui, Lodwar, Machakos, Makueni, Meru, Migori, Mombasa, Murang’a, Nakuru, Nandi Narok, Nyeri, Taita Taveta, Thika and West Pokot for free and secure delivery; or
    • HELB Student Service Centre on Mezzanine 1, Anniversary Towers, University Way, Nairobi
  8. Retain a complete copy of the Loan Application Form [This is mandatory]

Note:

  1. Please ensure that you read, understand, and follow the instructions provided at the beginning of the online loan application process including reading and undertaking the HELB Financial Literacy Programme.
  2. It is recommended that students prudently manage their HELB loans once disbursed to cater for Tuition, books, stationery, accommodation, and subsistence.

Requirements

  1. A copy of the Applicant’s national ID Card
  2. Copies of the parents’ National ID Cards/death certificate where the parent is deceased
  3. Copies of both guarantors’ National ID Card
  4. A copy of the applicant’s admission letter and KCSE result slip/certificate
  5. A copy of the applicant’s Bank ATM/Bank card (for Government sponsored students only)
  6. A copy of the applicant’s Smart Card from the institution
  7. One recent colored passport size photograph of the applicant.