What happens when a HELB loanee disputes or declines to be deducted from payslip?

LOAN REPAYMENT METHODS

HELB offers various loan repayment methods as follows:

1.Local Repayment Methods

Mobile Payment Services: M-PESA

Using M-PESA (Safaricom) Money Transfer:

• Select pay bill option
• Enter HELB business number as 200800
• Enter your national ID number as your account number
• Enter amount you want to pay
• Enter your secret PIN number
• Confirm transaction and send

Note: The transaction reflects in your statement immediately after the transaction.

Using M-PESA (Safaricom) Money Transfer for Employers

• Upload the remittance schedule
• Generate the E-Slip
• Go to the M-PESA menu and click on Lipa na M-PESA, then Paybill
• Enter 200800 as the business number
• For the account details, enter the generated E-Slip number as the account number
• Enter your PIN number
• You will receive a confirmation message for payment

Note: The transaction will reflect in the employer statement and posted to individual loanee statements.

Bank Deposit

All payments are payable to Higher Education Loans Board, by crossed cheque, bankers draft, direct transfer/standing order/EFT or cash deposit to HELB collection A/C in any of the following banks:

Fill the form with your full name, ID Number, phone number and email address. Then submit.

Diaspora Repayment Methods

Wave

• You can make payments instantly from the US and Canada through Wave via KCB Account Number 1103266314,

• Go to www.sendwave.com to update/download the app and then make transfers immediately,

• Please forward the wave email notification as well as your ID NUMBER to OnlinePayments@helb.co.ke.

 World Remit

How to pay HELB using World Remit from diaspora:

• Log in to www.worldremit.com
• Select the ‘Bank Deposit’ service from the blue ‘Send to’ box on this page
• Choose whether to make the transfer to a Kenyan shilling (KES) or US dollar (USD) account
• Enter the amount you want to transfer
• We’ll show you the highly competitive exchange rate you’ll receive and any fees upfront
• Enter recipient’s details KCB ACCOUNT NUMBER 1103266314
• Pay online using a credit or debit card
• Use your ID number as the reference
• You and your recipient will receive SMS and email notification once the transfer is complete
• Forward the email notification to OnlinePayments@helb.co.ke

Online Payment via HELB Payment Portal

• You can now pay your HELB loan online. To make your payment:
• Register an account with HELB online portal, if you already have an account, please log in.
• Once logged in, click on Online Services > Online Payment menu.
• Enter your National ID number as your account number
• Enter the amount you are paying and click Pay Now
• A payment acknowledgement will be issued once the payment is successful
• HELB will issue an official receipt for the payment

Fill the form with your full name, ID Number, phone number and email address. Then submit.

Employer Portal – Obligation Of the employer

All employers in Kenya have three obligations to HELB, namely, to Disclose, Deduct and Discharge payments to HELB.

Disclose:

Inform HELB upon recruitment of a beneficiary.

Deduct:

Make deductions as listed in the monthly deduction rate.

Discharge (Remit):

All deductions must be remitted to HELB by the 15th day of the following month

How to apply for a HELB Loan as a First Time Applicant:

1. Visit our website www.helb.co.ke to access the Student Portal and click on “create an account” to register.
2. Once the account is created, log in and select the appropriate Loan Application Form [LAF].
3. Read the literature or view the videos on Financial Literacy and participate in the brief exercise online.
4. Access and fill the loan application form.
5. Print TWO copies of the duly filled Loan Application Form [Mandatory]
6. Have the forms appropriately filled, signed, and stamped by the relevant authorities.
7. Attach all the documents as per the checklist and present one copy of the duly filled Loan Application Form at:
   • Any of the following Huduma centers nearest to you: Bomet, Bungoma, Chuka, Eldoret, Embu, Garissa, Nairobi GPO, Kakamega, Kericho, Kilifi, Kisii, Kisumu, Kitale, Kitui, Lodwar, Machakos, Makueni, Meru, Migori, Mombasa, Murang’a, Nakuru, Nandi Narok, Nyeri, Taita Taveta, Thika and West Pokot for free and secure delivery; or
   • HELB Student Service Centre on Mezzanine 1, Anniversary Towers, University Way, Nairobi
8. Retain a complete copy of the Loan Application Form [This is mandatory]

Note:

1. Please ensure that you read, understand, and follow the instructions provided at the beginning of the online loan application process including reading and undertaking the HELB Financial Literacy Programme.
2. It is recommended that students prudently manage their HELB loans once disbursed to cater for Tuition, books, stationery, accommodation, and subsistence.

Requirements

1. A copy of the Applicant’s national ID Card
2. Copies of the parents’ National ID Cards/death certificate where the parent is deceased
3. Copies of both guarantors’ National ID Card
4. A copy of the applicant’s admission letter and KCSE result slip/certificate
5. A copy of the applicant’s Bank ATM/Bank card (for Government sponsored students only)
6. A copy of the applicant’s Smart Card from the institution
7. One recent colored passport size photograph of the applicant.