What happens when I clear my HELB Loan?

What happens when I clear my HELB Loan? – Answer:

Answer: You will be issued with a certificate of clearance

If you are up to date with your loan repayment or you have never benefited from HELB loan, you can apply for HELB Compliance Certificate from the HELB Portal or e-Citizen Portal.

Loanee Compliance Certificate

This Certificate is issued to the beneficiaries of HELB loan who are up to date with their loan repayment. It is also issued to the beneficiaries who are still within the repayment grace period. Once a beneficiary has completed repaying the loan, he/she is issued Certificate of Clearance. This service is not charged.

Non-Loanee Compliance Certificate

If you did not benefit from HELB loan, you can apply for the Non-loanee Compliance Certificate from the HELB Portal or e-Citizen Portal. This service is not charged.

Loanees’ Obligations

A loanee shall be required, subject to and in accordance with HELB Act 1995 or any regulations made there under,
within one year of completion of his studies or within such period as the Board decides to recall its loan whichever is
the earlier:

To inform the Board of his/her contact address;
To begin repayment of his/her loan together with any interest accrued thereon;
If he is in formal employment, to authorize his employer to deduct the loan repayment and to remit it to HELB as directed.

When one takes out a loan, HELB will require the loanee to sign a declaration which is also a contract. This states that the loanee has read and understood the Terms and Conditions and will therefore agree to repay the loan in line with the regulations that apply at the time the repayments are due and as they are amended. The loanee must ensure to provide complete and correct information when taking out the loan. The Loanee should update HELB about any changes in their details;

During the application process;
While still at university or college; and
Until the loan is repaid in full.

The loan agreement is a contract.

Information required

Some of the mandatory information required on the Enquiry Form for effective processing and recovery of the loans shall include the
following:

National Identification (ID) and
Personal Identification number (PIN)
Contacts such as Postal addresses, Telephone, Emails

Loanees Responsibilities

To repay loan in line with the regulations;
Maintain up to date personal details (for example, if your address, name or employment details change)
Comply with HELB requests and processes;
Keep track of own repayments;

What you can expect from us

Statements showing your loan repayment status are available on www.helb.co.ke
Certificate of clearance upon completion;
Certificate of Compliance for non-loanees or loanees who are consistently repaying are available on www.helb.co.ke
Guidance on your loan and repayments;
Refunds of any overpayments;

Send all HELB Loan enquiries to any of the following contact details below and you will be responded to as soon as possible:

Contacts

Head Office

Anniversary Towers, 19th Floor
P.O Box 69489-00400
Nairobi, Kenya

Student Service Centre

Mezzanine One (M1) Floor Anniversary Towers
Operating Hours: 8.00am – 5.00pm
Service Offered: Loan Disbursement Enquiries

Customer Experience Centre.

Ground Floor, Anniversary Towers
Operating Hours: 8.00am – 5.00pm
Service Offered: Loan Repayment, Compliance & Clearance and HELB Jielimishe Loan Enquiries.

Contact Centre

0711052000
contactcentre@helb.co.ke
Operating Hours: 8.00am – 5.00pm

The HELB services are now accessible country wide in Huduma Centres

HELB Is Physically Present At:

Narok
Migori
Chuka
Kilifi
Taita Taveta
West Pokot,
Bomet

HELB Select Services Available Through Cybercafes At The Following Huduma Centres:

Marsabit
Nyamira
Nyandarua
Samburu
Siaya

The HELB MPESA Wallet Guide.

The HELB loan mobile payment option is currently available on Mpesa, below is the procedure on how you can access and withdraw the funds from HELB Mini App.

Download the MPESA App from Google App Playstore or Apple App Store or Huawei App gallery.
Register on the MPESA App using your MPESA registered phone number, and make sure you are using data bundles from Safaricom.
Login and go to the home page, then Categories, and to the Education tab.
Select HELB from Education tab.
Register on the HELB Mini app.
Sign in using your MPESA registered phone number, and you will receive a verification code via SMS for login.
Once you log in, kindly click on the home page tab to withdraw your funds to your MPESA using the withdraw button on the page.

Should you require further support, please email us on ContactCentre@helb.co.ke or call us on 0711052000

How to Repay loans using the HELB Mobile Wallet

Mobile Payment Services: M-PESA

Using M-PESA (Safaricom) Money Transfer:

Select pay bill option
Enter HELB business number as 200800
Enter your national ID number as your account number
Then Enter amount you want to pay
Enter your secret PIN number
Confirm transaction and send

Note: The transaction reflects in your statement immediately after the transaction.

Using M-PESA (Safaricom) Money Transfer for Employers

Upload the remittance schedule
Generate the E-Slip
Go to the M-PESA menu and click on Lipa na M-PESA, then Paybill
Enter 200800 as the business number
For the account details, enter the generated E-Slip number as the account number
Enter your PIN number
You will receive a confirmation message for payment

Note: The transaction will reflect in the employer statement and posted to individual loanee statements.

HELB Subsequent 2023-2024

Type of Loan Application

There are two types of undergraduate loan applications:

First Time Application-This is for applicants who are applying for the first time.
Second & Subsequent Application-This is for applicants who are applying for the second, third, fourth time as per the program duration

Note: The number of loans one is eligible for depends on the program duration. For example, one is given loan 4 times for a 4-year program or 5 times for a 5-year programme

How to apply for a HELB Loan as a First Time Applicant:

Visit our website www.helb.co.ke to access the Student Portal and click on “create an account” to register.
Once the account is created, log in and select the appropriate Undergraduate First Time Loan Application Form [LAF].
Read the literature or view the videos on Financial Literacy and participate in the brief exercise online.
Access and fill the loan application form.
Print TWO copies of the duly filled Loan Application Form [Mandatory]
Have the forms appropriately filled, signed, and stamped by the relevant authorities.
Attach all the documents as per the checklist and present one copy of the duly filled Loan Application Form at:
- Any of the following Huduma centers nearest to you: Bomet, Bungoma, Chuka, Eldoret, Embu, Garissa, Nairobi GPO, Kakamega, Kericho, Kilifi, Kisii, Kisumu, Kitale, Kitui, Lodwar, Machakos, Makueni, Meru, Migori, Mombasa, Murang’a, Nakuru, Nandi Narok, Nyeri, Taita Taveta, Thika and West Pokot for free and secure delivery; or
- HELB Student Service Centre on Mezzanine 1, Anniversary Towers, University Way, Nairobi
Retain a complete copy of the Loan Application Form [This is mandatory]

Note:

Please ensure that you read, understand, and follow the instructions provided at the beginning of the online loan application process including reading and undertaking the HELB Financial Literacy Programme.
It is recommended that students prudently manage their HELB loans once disbursed to cater for Tuition, books, stationery, accommodation, and subsistence.

Requirements

A copy of the Applicant’s national ID Card
Copies of the parents’ National ID Cards/death certificate where the parent is deceased
Copies of both guarantors’ National ID Card
A copy of the applicant’s admission letter and KCSE result slip/certificate
A copy of the applicant’s Bank ATM/Bank card (for Government sponsored students only)
A copy of the applicant’s Smart Card from the institution
One recent colored passport size photograph of the applicant.

How to apply on the HELB App as a second and Subsequent applicant

Applicants should visit Google play store and download the HELB Mobile Application.
Register your details (First name, Phone, Email Address, National ID and KRA PIN number) on the HELB App to generate a PIN which you will use to log in and accept the license agreement. Ensure that you use the Safaricom number that you use for Mpesa transactions and it should be registered in your name
Read the mandatory Financial literacy notes and undertake a brief Question & Answer to appreciate the purpose of credit. Scroll down to view results then click “proceed”.
Click on loans then select undergraduate loans to get the Undergraduate Subsequent Loan Application Form [LAF].
Follow each step to fill in the required details and submit. A pop-up message will appear to show that you have successfully applied. The loan serial number will also be displayed

NB: You will be required to pay Kshs. 1 from your MPESA account during the application process to verify your telephone number. Please note, the application is paperless hence no printing.

Students that are not Safaricom subscribers will be directed to the Portal and apply using the application form, after which they will be required to print and submit the form to the HELB Student Service Centre on Mezzanine 1 Floor at Anniversary Towers

What happens when I clear my HELB Loan?