HELB Mail
HELB Mail – Check Below:
Send all HELB Loan enquiries to any of the following contact details below and you will be responded to as soon as possible:
Contacts
Head Office
- Anniversary Towers, 19th Floor
- P.O Box 69489-00400
- Nairobi, Kenya
Student Service Centre
- Mezzanine One (M1) Floor Anniversary Towers
- Operating Hours: 8.00am – 5.00pm
- Service Offered: Loan Disbursement Enquiries
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Customer Experience Centre.
- Ground Floor, Anniversary Towers
- Operating Hours: 8.00am – 5.00pm
- Service Offered: Loan Repayment, Compliance & Clearance and HELB Jielimishe Loan Enquiries.
Contact Centre
- 0711052000
- contactcentre@helb.co.ke
- Operating Hours: 8.00am – 5.00pm
The HELB services are now accessible country wide in Huduma Centres
HELB Is Physically Present At:
- Nairobi-GPO,
- Machakos
- Mombasa
- Nakuru
- Eldoret
- Nakuru
- Kisumu
- Kakamega
- Kisii
- Nyeri
- Embu
- Kitui
- Bungoma
- Lodwar
- Meru
- Thika
- Kitale
- Kericho
- Nandi
- Murang’a
- Garissa
- Narok
- Migori
- Chuka
- Kilifi
- Taita Taveta
- West Pokot,
- Bomet
HELB Select Services Available Through Cybercafes At The Following Huduma Centres:
- City Square
- Makadara
- Kibera
- Eastleigh
- Baringo
- Tana River
- Busia
- Elgeyo Marakwet
- Homa Bay
- Isiolo
- Kajiado,
- Vihiga
- Kirinyaga
- Kwale
- Laikipia
- Lamu
- Mandera
- Wajir
- Marsabit
- Nyamira
- Nyandarua
- Samburu
- Siaya
The HELB MPESA Wallet Guide.
The HELB loan mobile payment option is currently available on Mpesa, below is the procedure on how you can access and withdraw the funds from HELB Mini App.
- Download the MPESA App from Google App Playstore or Apple App Store or Huawei App gallery.
- Register on the MPESA App using your MPESA registered phone number, and make sure you are using data bundles from Safaricom.
- Login and go to the home page, then Categories, and to the Education tab.
- Select HELB from Education tab.
- Register on the HELB Mini app.
- Sign in using your MPESA registered phone number, and you will receive a verification code via SMS for login.
- Once you log in, kindly click on the home page tab to withdraw your funds to your MPESA using the withdraw button on the page.
Should you require further support, please email us on ContactCentre@helb.co.ke or call us on 0711052000
How to Repay loans using the HELB Mobile Wallet
Mobile Payment Services: M-PESA
Using M-PESA (Safaricom) Money Transfer:
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- Select pay bill option
- Enter HELB business number as 200800
- Enter your national ID number as your account number
- Then Enter amount you want to pay
- Enter your secret PIN number
- Confirm transaction and send
Note: The transaction reflects in your statement immediately after the transaction.
Using M-PESA (Safaricom) Money Transfer for Employers
- Upload the remittance schedule
- Generate the E-Slip
- Go to the M-PESA menu and click on Lipa na M-PESA, then Paybill
- Enter 200800 as the business number
- For the account details, enter the generated E-Slip number as the account number
- Enter your PIN number
- You will receive a confirmation message for payment
Note: The transaction will reflect in the employer statement and posted to individual loanee statements.