How to Reset KNEC School Password

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How to Reset KNEC School Password

How to Reset KNEC School Password – Answer:

You may use the Query Management Information System (QMIS) to Reset Your Password via

Query Management Information System (QMIS)

The Query Management Information System (QMIS) is an electronic platform for online submission and processing of queries relating to examination results such as Certification of Examination Results for candidates who have lost their certificates, Confirmation of Examination Results and Equation of Foreign Qualifications.

Other queries handled by the system include:-

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  1. Bio data amendments (name, photo, gender, year of birth, birth certificate number, citizenship, entry code.
  2. Direct Recoveries for KCPE/KCSE result slips, certificates and result printout.
  • Results (marks) queries i.e. absenteeism, missing marks and payment queries.

Below is a detailed schedule of the QMIS process:-

A client needs a computer/mobile phone with internet access.

  1. Use the web address to access the QMIS system;
  2. If  new, the  user is then prompted to register, a registered user however  logs in using their credentials;
  3. The Client then accesses the User Manual. The User can at this point identify the requirements relevant to his query and upload scanned copies of the requisite documents;
  4. They then make a payment of the amount as prompted by the system. Payments are by M-pesa;
  5. Upon successful processing of the query, KNEC, using the Client’s provided email or phone number, notifies them to collect their processed document(s). A client is at the point of collection required to avail original copies of the documents they had attached during the application process.

NB:  The Client username and password are confidential. Do not disclose these to a third party.  You MUST key in a valid email address and/or mobile phone number to receive feedback.

Frequently Asked Questions and Answers FAQS

How can a person register for KCPE/KCSE examination as a private candidate?

During registration period, private candidates are expected to report to the Subcounty Director of Education to register for KCPE and KCSE examinations after paying the requisite fees.

For Foreign Examinations, they are expected to report to KNEC premises in South C Foreign Examinations section for registration.


1.KNEC exam timetable

2.KNEC verification form

3.KNEC online registration

Can a child who is under 18 years register for KCSE examination?

KCSE registration is not linked to age provided the candidate meets registration entry requirements. Regulations are available on

How can a person with foreign qualifications register for KCSE examination?

They should apply to KNEC for equation of the foreign certificate and thereafter sit for a qualifying test one year before registration for KCSE

How can an institution be registered as an examination centre?

Submit an online application which can be accessed in the KNEC Portal

For school and teacher examinations applicants, they should attach a letter from the Sub County Director of Education, a valid registration certificate from the Ministry of Education and a registration fee deposit slip;

For Business and Technical examinations, they are expected to attach a letter and a copy of registration certificate from TVETA indicating the courses they are approved to offer.

Thereafter KNEC shall undertake inspection.

Can a repeater in KCSE change the subject they sat the previous year, e.g. History to Geography?

A repeating candidate shall only sit for subject (s) taken in the first attempt

Can one repeat one subject at KCSE Level?

One can repeat one subject or less than seven subjects within three years after their previous KCSE examination. However, this will not alter the mean grade awarded during the first sitting

What is the procedure for a candidate to do KNEC exams under protest?

The head of institution writes to KNEC through the Sub County Director of Education, and pays the current penalty of Kes. 3,000/- as per the KNEC regulation

As a teacher how do I apply to be a supervisor or invigilator for KCSE/KCPE examination?

One is not supposed to apply; you can only be identified by the TSC Sub County Director and apply using this link:

Do Examiners still upload passports and ID numbers on the marking portal?

Kindly keep on checking the website for further guidance

How long does it take for Business and Technical results to be released?

The results are released after one and a half month after writing the examination

Can one register for a referral paper as a private candidate?

All post school (B&T) candidates register through institutions

Can Single and Group results slips be merged and given as one certificate

Single and Group certificates are merged per level for the three levels to give three certificates, i.e. Elementary Certificate for Level One, Intermediate for Level Two, and Advanced for Level Three.

Is a repeater allowed to repeat in a different examination centre from the centre where the candidate did the examination in the first sitting in Teacher’s Examinations?

No, because part of the scores of each subject are from the candidate’s continuous assessment, which can only be provided by the institution (examination centre) where the candidate sat.

How many times can one re-sit a referral paper?

Three (3) times within 5 years starting from the date of the first sitting.

Is a candidate with a Certificate in ECDE allowed to pursue a Diploma in ECDE?

Yes, in as long as the candidate had a minimum of a D+ grade in KCSE examination or its equivalent

Is MLP an examination?

It is not an examination but an assessment. The main purpose of an examination is for placement and certification at the end of an education cycle. The purpose of an assessment is to find out what level the learners are in terms of competencies acquired as outlined in the curriculum.

What will happen to the learners who will be below expectation throughout?

Progressing to the next grade is guaranteed as interventions to assist the learner are sustained. However, if a learner persistently fails to improve, it means that the learner need not be subjected to the age-based pathway in the learning process. For instant a learner may take 2 years to acquire competencies that are expected to be acquired in 1 year. Such a learner need to undertake an assessment to identify their inability and be placed in an appropriate pathway

Why should Kiswahili be monitored under the Integrated Learning Areas (ILA). It should be independent just like English?

One of the purposes of Grade 3 MLP is to find out readiness of learners to transit to Grade 4. From Grade 4, the language of instruction is English and that is why it has been singled out as a separate assessment. According to international assessments, emphasis is laid on literacy and numeracy skills. For purposes of comparison with other countries Kenya opted to use Mathematics activities for Numeracy and English activities for Literacy.

Grade 3 MLP is expensive to parents and schools, who bears the cost?

MLP should be administered in the most natural environment just like the way teachers conduct classroom assessments. In undertaking the Integrated Learning Areas assessment, learners are expected to use locally available and affordable materials. Schools are also encouraged to use digital devices such as computers, laptops, projectors, and tablets to administer MLP assessment in a more interesting manner for the learners as well as reducing on costs of printing question papers.

When do I get my result slip and certificate after the release of examination results? 

Result slips are dispatched to the Sub County Directors of Education to be collected by the heads of institutions within one month after the release for KCPE and KCSE examinations.

Certificates are received by the school 8 months after sitting examinations. Certificates for Teacher Colleges and TVET (Post School) examinations are collected within KNEC premises by College Principals

How do I know if my certificate has been processed?

Use the Query Management Information System (QMIS) to check the status via

I have lost my KCPE/KCSE examination certificate, can I have it replaced?

You may apply for a Certification Letter. Kindly visit our website: Click on the “Downloads” and download the instructions for applying for a Certification Letter.

When does the registration of candidates for KCPE/KCSE examinations take place?

Registration takes place based on the School Calendar and guidance from the Council from time to time.

Check the KNEC website or contact the headteacher of a school or the Sub County Director of Education for more information

Can one view his or her KCPE/KCSE examination results online?

One cannot view his or her results online. Results can be accessed via short messages services (SMS) immediately after the release using a code to be provided by KNEC.

KCPE results slips can be obtained from the headteacher who will be able to download while KCSE will be printed and delivered to the schools by KNEC within one month after release.

When should supervisors/invigilators expect payment after the release of examinations results?

Thirty (30) working days from the date of receipt of complete documentation by the Finance Department.

How can I change my CP2 mobile number on the system?

The contracted professional needs to register a fresh using their current mobile number

Where is the link to fill in the supervisor’s details on the website?

To start the registration process online, SMS your ID number to 20078 or create an account on the online system by using this link

What is the procedure for remarking?

Currently KNEC does not do remarking.


How many times can one re-sit a referral paper for Business & Technical exams?

A maximum three (3) times within 5 years from the date of the first sitting


Can one proceed for a higher module examination when they have a referral?

One can proceed to the next module with a maximum of two referrals


If one has a referral in a paper, what will be the final grade upon completion of the course?

A candidate who is referred in a paper, and passes after re-sitting, will be awarded an overall grade similar to the candidate sitting examination for the first time


Is a person who has not taken PTE examination allowed to register for Diploma in SNE examination?

Yes, in as long as they have taken a recognized teacher education course and with a minimum of a certificate level, e.g. Certificate in ECDE and TCAE


Can one register for a referral paper as a private candidate?

All candidates register through institutions


Is Teaching Practice used for grading of a candidate?

Yes. The subject is graded independently. Although, the overall aggregate does not include the Teaching Practice grade, a candidate has to pass in Teaching Practice to be awarded a certificate in teaching.


What is Grade 3 MLP?

Monitoring Learners Progress (MLP) is the process of collecting and documenting evidence on knowledge, skills, values and attitudes acquired by a learner over a period of time as learning goes on. Grade 3 MLP is therefore process of finding out the progress learners have made in their quest to acquire the expected competencies after three (3) years of primary education, for purposes of decision making and instituting interventions.


How long will it take for schools to know learners scores in Grade 3 MLP?

Teachers are required to score the assessment using the marking guides provided and give immediate feedback to the individual learners at the school level


What will KNEC do to guarantee the integrity of learners’ scores by teachers?

One of the salient features of Competency-based learning and assessment is provision of evidence for accountability. When you provide a score or a descriptor on learners’ performance, it must be accompanied with evidence. There is a very strong conviction that once teachers, be it in private or public schools, understand this cardinal requirement they will align themselves to the tenets of objectivity.