Madison Underwriter Kenyan Job Vacancy In Kenya 2023

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Madison Underwriter Kenyan Job Vacancy In Kenya 2023

Madison Underwriter Kenyan Job Vacancy In Kenya 2023 – Apply Now:

Job Vacancy: Underwriter – Healthcare Business

Location: Nairobi

Job description

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Underwriting, vetting, set-up, renewal, servicing and support, documentation and management of schemes on Hais, and handling of related queries from clients and intermediaries on existing schemes.


  • Ensure accurate setting up and managing of membership details in Hais for accounts allocated within set TAT’s
  • Ensure accurate and timely system entry/capture of medical benefits purchased and regular maintenance and update
  • Ensure correct, prompt debiting and dispatch of premium invoices and the renewal/commencement premium schedules to the client/intermediary.
  • Handling queries from walk in clients, brokers, agents and Ensuring customer satisfaction and timely feedback to queries for the portfolio managed
  • Follow through the reports required by client/intermediary within the expected TATs and SLA e.g. utilization report, member statements, etc
  • Preparing policy documents and endorsements and dispatch of the same to the relevant client within the stipulated TAT’s.
  • Support duties for fellow underwriters as directed by the Supervisor
  • Ensure printing and dispatch of premium debits/credits and reconciliations of schemes managed promptly, correctly and efficiently within TAT’s in place.
  • Familiarize with system to note it’s extremes and what needs to be adjusted to suit market trends
  • Handle reconciliation of premiums where disputes arise
  • Handle reconciliation of membership data to ensure accuracy with the client/intermediary’s data
  • Liaise with the product and business development teams to evaluate the products being sold and how they affect the underwriting process
  • Organize and attend meetings with clients and intermediaries e.g. for member education, health talks, review reports etc. Also make loyalty calls to clients / intermediaries and ensure they are happy / satisfied.
  • Handle renewal process and secure the schemes renewals assigned to the portfolio. Ensure renewal terms are signed off and discussed with the line manager & dispatched 60 days prior to renewal
  • Client interactions – to be able to deal with our customers face to face as walk ins or when we visit clients
  • Investigation – The role requires investigation of issues, an ability to recognize trends of issues and where other processes are going wrong – being proactive in recommending solutions.
  • The team member will be expected to take ownership and seek to resolve queries from business customers.
  • Provide the necessary support to intermediary by training them on the medical products
  • Support on premium and excess collection
  • Premium volume increase through organic growth by selling additional benefits and enhancements
  • Health Benefits Plan Management
  • Database Administration
  • Customer Service
  • Policy Processing
  • Team Player
  • Presentation Skills
  • People management skills of both external and internal partners
  • Customer Focus
  • Continuous Innovation
  • Ownership & Commitment
  • Team Spirit
  • Strong organizational skills
  • Basic computer skills
  • Excellent communication and multi-tasking skills
  • Market Awareness

How to apply

Applications should be addressed to the Group Human Resources Manager, Madison Group Limited, Email:

Application Deadline
Applications should be addressed to the Group Human Resources Manager, Madison Group Limited.

See Also:

1Karatina University Student Portal
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4Karatina University KUCCPS Admission List
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11Karatina University Fee Structure.
12Karatina University Final Graduation List
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16Karatina University History
17Karatina University Helb Portal
18Karatina University Itiati campus
19Karatina University Internships 2019
20Karatina University January Intake
21Karatina University KUCCPS Admission Letters
22Karatina University Main Campus Nyeri
23Karatina University Mission and Vision
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