What Loan applications are currently on the HELB App?
What Loan applications are currently on the HELB App? – Answer:
A: Currently only Undergraduate Subsequent loan form is available. Other loan application services will be added in due course.
HELB Subsequent 2023-2024
Type of Loan Application
There are two types of undergraduate loan applications:
- First Time Application-This is for applicants who are applying for the first time.
- Second & Subsequent Application-This is for applicants who are applying for the second, third, fourth time as per the program duration
Note: The number of loans one is eligible for depends on the program duration. For example, one is given loan 4 times for a 4-year program or 5 times for a 5-year programme
How to apply for a HELB Loan as a First Time Applicant:
- Visit our website www.helb.co.ke to access the Student Portal and click on “create an account” to register.
- Once the account is created, log in and select the appropriate Undergraduate First Time Loan Application Form [LAF].
- Read the literature or view the videos on Financial Literacy and participate in the brief exercise online.
- Access and fill the loan application form.
- Print TWO copies of the duly filled Loan Application Form [Mandatory]
- Have the forms appropriately filled, signed, and stamped by the relevant authorities.
- Attach all the documents as per the checklist and present one copy of the duly filled Loan Application Form at:
- Any of the following Huduma centers nearest to you: Bomet, Bungoma, Chuka, Eldoret, Embu, Garissa, Nairobi GPO, Kakamega, Kericho, Kilifi, Kisii, Kisumu, Kitale, Kitui, Lodwar, Machakos, Makueni, Meru, Migori, Mombasa, Murang’a, Nakuru, Nandi Narok, Nyeri, Taita Taveta, Thika and West Pokot for free and secure delivery; or
- HELB Student Service Centre on Mezzanine 1, Anniversary Towers, University Way, Nairobi
- Retain a complete copy of the Loan Application Form [This is mandatory]
Note:
- Please ensure that you read, understand, and follow the instructions provided at the beginning of the online loan application process including reading and undertaking the HELB Financial Literacy Programme.
- It is recommended that students prudently manage their HELB loans once disbursed to cater for Tuition, books, stationery, accommodation, and subsistence.
Requirements
- A copy of the Applicant’s national ID Card
- Copies of the parents’ National ID Cards/death certificate where the parent is deceased
- Copies of both guarantors’ National ID Card
- A copy of the applicant’s admission letter and KCSE result slip/certificate
- A copy of the applicant’s Bank ATM/Bank card (for Government sponsored students only)
- A copy of the applicant’s Smart Card from the institution
- One recent colored passport size photograph of the applicant.
How to apply on the HELB App as a second and Subsequent applicant
- Applicants should visit Google play store and download the HELB Mobile Application.
- Register your details (First name, Phone, Email Address, National ID and KRA PIN number) on the HELB App to generate a PIN which you will use to log in and accept the license agreement. Ensure that you use the Safaricom number that you use for Mpesa transactions and it should be registered in your name
- Read the mandatory Financial literacy notes and undertake a brief Question & Answer to appreciate the purpose of credit. Scroll down to view results then click “proceed”.
- Click on loans then select undergraduate loans to get the Undergraduate Subsequent Loan Application Form [LAF].
- Follow each step to fill in the required details and submit. A pop-up message will appear to show that you have successfully applied. The loan serial number will also be displayed
NB: You will be required to pay Kshs. 1 from your MPESA account during the application process to verify your telephone number. Please note, the application is paperless hence no printing.
- Students that are not Safaricom subscribers will be directed to the Portal and apply using the application form, after which they will be required to print and submit the form to the HELB Student Service Centre on Mezzanine 1 Floor at Anniversary Towers
Frequently Asked Questions
Student FAQs
Subsequent Application on Mobile App
How do I know a HELB beneficiary/loanee?
- Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
- Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
Read Also:
How do I remit deductions?
- Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
- Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employee’s salary?
- Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.
Undergraduate Loans
How do I know a HELB beneficiary/loanee?
- Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
- Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
- Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
- Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employees salary?
- Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.
Loanees FAQs
How often do you send Loan statement?
- To know your loan status visit our website: Helb Loan
What are the modes of repayment?
- Check off system, Credit card, Standing order, Cash/Cheque deposits to HELB Account, Mpesa.
How do I pay my loan from abroad?
- Credit card or Direct Transfer to HELB account number 300 040 012, Citibank Nairobi. Swift code CITIKENA.
What happens if I default?
- You will be penalized. For each month that remains unpaid you pay a fine of not less than five thousand shillings.
Why charge ledger fees?
- For maintenance of the account.
What happens when I clear my loan?
- You will be issued with a certificate of clearance.
How do you tell where I am?
- Within one year of completion of your studies or earlier you are supposed to inform the Board of your whereabout
How long does it take to get a refund?
- A maximum of one month.
My employer stopped deductions from my pay, that’s not my mistake.
- Loan repayment is your responsibility. Please keep track of your repayment until completion.
What happens if an employer does not remit the deductions made?
- A penalty 5% per month is charged on the employer for every deduction that remains unpaid.
How do I receive my completion certificate?
- A penalty 5% per month is charged on the employer for every deduction that remains unpaid.
How do I receive my completion certificate?
1. Send an email requesting for your statement to certificates@helb.co.ke2. Call our contact centre on 0711052000
How do I know a HELB beneficiary/loanee?
- Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
- Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
- Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
- Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employees’ salary?
- Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.
Employers FAQs
Frequently Asked Questions By Employers
How do I know a HELB beneficiary/loanee?
- Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
- Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
- Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
- Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employees’ salary?
- Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.
Institutions FAQs
How do I know a HELB beneficiary/loanee?
- Upon recruitment of any person, kindly check using the HELB Employers Portal on www.helb.co.ke. Your recruitment policy may also include all new staff to declare their credit status with HELB.
What happens when a loanee disputes or declines to be deducted from payslip?
- Refer the loanee to HELB. The dispute should be put in writing. Deductions must however continue until otherwise advised by HELB.
How do I remit deductions?
- Please login to employer portal on HELB website and submit monthly deduction list (by-product). You will get an e-slip with bank details.
How do I get employee loan repayment statement?
- Loanees/employees can individually generate statement of loan repayment from our website www.helb.co.ke.
How much do I deduct from employees’ salary?
- Please login to employer portal on HELB website and submit employee data, you will get loanees outstanding balance and monthly rate of deduction.
Send all HELB Loan enquiries to any of the following contact details below and you will be responded to as soon as possible:
Contacts
Head Office
- Anniversary Towers, 19th Floor
- P.O Box 69489-00400
- Nairobi, Kenya
Student Service Centre
- Mezzanine One (M1) Floor Anniversary Towers
- Operating Hours: 8.00am – 5.00pm
- Service Offered: Loan Disbursement Enquiries
Customer Experience Centre.
- Ground Floor, Anniversary Towers
- Operating Hours: 8.00am – 5.00pm
- Service Offered: Loan Repayment, Compliance & Clearance and HELB Jielimishe Loan Enquiries.
Contact Centre
- 0711052000
- contactcentre@helb.co.ke
- Operating Hours: 8.00am – 5.00pm
HELB services are now accessible country wide in Huduma Centres
HELB Is Physically Present At:
- Nairobi-GPO,
- Machakos
- Mombasa
- Nakuru
- Eldoret
- Nakuru
- Kisumu
- Kakamega
- Kisii
- Nyeri
- Embu
- Kitui
- Bungoma
- Lodwar
- Meru
- Thika
- Kitale
- Kericho
- Nandi
- Murang’a
- Garissa
- Narok
- Migori
- Chuka
- Kilifi
- Taita Taveta
- West Pokot,
- Bomet
HELB Select Services Available Through Cybercafes At The Following Huduma Centres:
- City Square
- Makadara
- Kibera
- Eastleigh
- Baringo
- Tana River
- Busia
- Elgeyo Marakwet
- Homa Bay
- Isiolo
- Kajiado,
- Vihiga
- Kirinyaga
- Kwale
- Laikipia
- Lamu
- Mandera
- Wajir
- Marsabit
- Nyamira
- Nyandarua
- Samburu
- Siaya