My institution details for Helb are not correct. How do I edit?

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My institution details for Helb are not correct. How do I edit?

My institution details for Helb are not correct. How do I edit – Answer:

HELB Loan: My institution details for Helb are not correct. How do I edit

A: Go to my account on the HELB App then click on Institution, then click on edit.

 

Send all HELB Loan enquiries to any of the following contact details below and you will be responded to as soon as possible:

Contacts

Head Office

  • Anniversary Towers, 19th Floor
  • P.O Box 69489-00400
  • Nairobi, Kenya

Student Service Centre

  • Mezzanine One (M1) Floor Anniversary Towers
  • Operating Hours: 8.00am – 5.00pm
  • Service Offered: Loan Disbursement Enquiries

Customer Experience Centre.

  • Ground Floor, Anniversary Towers
  • Operating Hours: 8.00am – 5.00pm
  • Service Offered: Loan Repayment, Compliance & Clearance and HELB Jielimishe Loan Enquiries.

Contact Centre

  • 0711052000
  • contactcentre@helb.co.ke
  • Operating Hours: 8.00am – 5.00pm

Read Also:

  1. HELB tvet loan
  2. HELB registration requirements
  3. HELB student portal registration

The HELB services are now accessible country wide in Huduma Centres

HELB Is Physically Present At:

  • Nairobi-GPO,
  • Machakos
  • Mombasa
  • Nakuru
  • Eldoret
  • Nakuru
  • Kisumu
  • Kakamega
  • Kisii
  • Nyeri
  • Embu
  • Kitui
  • Bungoma
  • Lodwar
  • Meru
  • Thika
  • Kitale
  • Kericho
  • Nandi
  • Murang’a
  • Garissa
  • Narok
  • Migori
  • Chuka
  • Kilifi
  • Taita Taveta
  • West Pokot,
  • Bomet

HELB Select Services Available Through Cybercafes At The Following Huduma Centres:

  • City Square
  • Makadara
  • Kibera
  • Eastleigh
  • Baringo
  • Tana River
  • Busia
  • Elgeyo Marakwet
  • Homa Bay
  • Isiolo
  • Kajiado,
  • Vihiga
  • Kirinyaga
  • Kwale
  • Laikipia
  • Lamu
  • Mandera
  • Wajir
  • Marsabit
  • Nyamira
  • Nyandarua
  • Samburu
  • Siaya

The HELB MPESA Wallet Guide.

The HELB loan mobile payment option is currently available on Mpesa, below is the procedure on how you can access and withdraw the funds from HELB Mini App.

  1. Download the MPESA App from Google App Playstore or Apple App Store or Huawei App gallery.
  2. Register on the MPESA App using your MPESA registered phone number, and make sure you are using data bundles from Safaricom.
  3. Login and go to the home page, then Categories, and to the Education tab.
  4. Select HELB from Education tab.
  5. Register on the HELB Mini app.
  6. Sign in using your MPESA registered phone number, and you will receive a verification code via SMS for login.
  7. Once you log in, kindly click on the home page tab to withdraw your funds to your MPESA using the withdraw button on the page.

Should you require further support, please email us on ContactCentre@helb.co.ke or call us on 0711052000

How to Repay loans using the HELB Mobile Wallet

Mobile Payment Services: M-PESA

Using M-PESA (Safaricom) Money Transfer:

  • Select pay bill option
  • Enter HELB business number as 200800
  • Enter your national ID number as your account number
  • Then Enter amount you want to pay
  • Enter your secret PIN number
  • Confirm transaction and send

Note: The transaction reflects in your statement immediately after the transaction.

Using M-PESA (Safaricom) Money Transfer for Employers

  • Upload the remittance schedule
  • Generate the E-Slip
  • Go to the M-PESA menu and click on Lipa na M-PESA, then Paybill
  • Enter 200800 as the business number
  • For the account details, enter the generated E-Slip number as the account number
  • Enter your PIN number
  • You will receive a confirmation message for payment

Note: The transaction will reflect in the employer statement and posted to individual loanee statements.

HELB Subsequent 2023-2024

Type of Loan Application

There are two types of undergraduate loan applications:

  1. First Time Application-This is for applicants who are applying for the first time.
  2. Second & Subsequent Application-This is for applicants who are applying for the second, third, fourth time as per the program duration

Note: The number of loans one is eligible for depends on the program duration. For example, one is given loan 4 times for a 4-year program or 5 times for a 5-year programme

How to apply for a HELB Loan as a First Time Applicant:

  1. Visit our website www.helb.co.ke to access the Student Portal and click on “create an account” to register.
  2. Once the account is created, log in and select the appropriate Undergraduate First Time Loan Application Form [LAF].
  3. Read the literature or view the videos on Financial Literacy and participate in the brief exercise online.
  4. Access and fill the loan application form.
  5. Print TWO copies of the duly filled Loan Application Form [Mandatory]
  6. Have the forms appropriately filled, signed, and stamped by the relevant authorities.
  7. Attach all the documents as per the checklist and present one copy of the duly filled Loan Application Form at:
    • Any of the following Huduma centers nearest to you: Bomet, Bungoma, Chuka, Eldoret, Embu, Garissa, Nairobi GPO, Kakamega, Kericho, Kilifi, Kisii, Kisumu, Kitale, Kitui, Lodwar, Machakos, Makueni, Meru, Migori, Mombasa, Murang’a, Nakuru, Nandi Narok, Nyeri, Taita Taveta, Thika and West Pokot for free and secure delivery; or
    • HELB Student Service Centre on Mezzanine 1, Anniversary Towers, University Way, Nairobi
  8. Retain a complete copy of the Loan Application Form [This is mandatory]

Note:

  1. Please ensure that you read, understand, and follow the instructions provided at the beginning of the online loan application process including reading and undertaking the HELB Financial Literacy Programme.
  2. It is recommended that students prudently manage their HELB loans once disbursed to cater for Tuition, books, stationery, accommodation, and subsistence.

Requirements

  1. A copy of the Applicant’s national ID Card
  2. Copies of the parents’ National ID Cards/death certificate where the parent is deceased
  3. Copies of both guarantors’ National ID Card
  4. A copy of the applicant’s admission letter and KCSE result slip/certificate
  5. A copy of the applicant’s Bank ATM/Bank card (for Government sponsored students only)
  6. A copy of the applicant’s Smart Card from the institution
  7. One recent colored passport size photograph of the applicant.

How to apply on the HELB App as a second and Subsequent applicant

  1. Applicants should visit Google play store and download the HELB Mobile Application.
  2. Register your details (First name, Phone, Email Address, National ID and KRA PIN number) on the HELB App to generate a PIN which you will use to log in and accept the license agreement. Ensure that you use the Safaricom number that you use for Mpesa transactions and it should be registered in your name
  3. Read the mandatory Financial literacy notes and undertake a brief Question & Answer to appreciate the purpose of credit. Scroll down to view results then click “proceed”.
  4. Click on loans then select undergraduate loans to get the Undergraduate Subsequent Loan Application Form [LAF].
  5. Follow each step to fill in the required details and submit. A pop-up message will appear to show that you have successfully applied. The loan serial number will also be displayed

NB: You will be required to pay Kshs. 1 from your MPESA account during the application process to verify your telephone number.  Please note, the application is paperless hence no printing.

  1. Students that are not Safaricom subscribers will be directed to the Portal and apply using the application form, after which they will be required to print and submit the form to the HELB Student Service Centre on Mezzanine 1 Floor at Anniversary Towers

 

29 thoughts on “My institution details for Helb are not correct. How do I edit?”

  2. Morgan Marimbi

    I used a wrong email address to register an account, how do i change to the right email address

  5. James

    I have installed a helb app but it’s now almost a week I have not got a verification code yet I entered my correct contact. Please help me.

  6. James

    My institutions details missing ,how will I fill those details,edit button isn’t working.

  7. velmah akoth

    How can I edit my institution details without contacting the helb number or emailing in my helb app

    1. KOECH DOMINIC KIBET

      I am KOECH DOMINIC KIBET ,I was applying for BOMET COUNTY HELB LOAN . Unfortunately, I mistakenly edited Muranga teachers training college instead of Muranga University of Technology,I am therefore seeking help.

  9. Morris kuna sila

    Helb app is not functioning in my phone

  10. Aggrey Moriah eng'urat

    I received helb loan but my level of learning is not correct. so how can I rectify the problem?

  11. Simiyu Ezra

    My institutional details are not correct how can I change them because once I go to the app and try to update am told to send them via email have tried but no response up to today

  12. SAMUEL GATHUNGU

    My institution details are Missing is it possible to update without having to contact them?

    1. Francis

      my institution details are missing , how can I update them

  15. Nicholus James

    Hello HELB, how can I change my institution details because I have already transferred to ot
    her institution.

  16. Lucu

    I can’t edit my institution details from my mobile app and l can finish my Subsequent loan appseclication cause my institution details are missing

  17. Dorcas mwelu

    My institute details are Missing and when I tire to update no response

  19. MICHAEL WANYONYI

    I mistakenly involved government sponsorship in my details of which i have not benefited from. Therefore i request amendment of the information to non beneficial as well as change of my KCB disbarment bank branch from Migori to Eldoret. Thank you as i look forward to your positive response.

  20. Francis

    My institution details are missing how can I update them

  21. brian musicha

    I didn’t update my HELB details from a certificate course to a diploma because I was done with a certificate so am worried if HELB will disbus the money

  23. Anthony magati pius

    My institution form has some missing details,how can i get to edit them?

  24. GITAU JOHN NJOROGE

    institution details are missing how can I edit them

  25. sam sudi

    institution details are missing how can I edit them

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